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Feedback, Compliments and Complaints
We welcome your feedback whether offering a suggestion or observation, expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.
Initially we encourage direct discussion with the salesperson or agency management who you have been dealing with. You can place your feedback in writing using the forms provided below and forward this to the office and/or ourselves for followup and contact with you.
Complaints form
General Feedback and Compliments form
Once completed, please feel free to hand your feedback to any of our staff, or to
forward it to your local office or to the address, fax number or email
below. Also
available to you is the Government, Justice Department Real Estate
Agents Authority which you can access directly at any time in respect
of a complaint. Details of their complaints process and their contact
details can be found on the Authority Website (www.reaa.govt.nz)
We thank you for your communication and taking the time to make contact with us.
Kind Regards Professionals Real Estate Group
National Service Centre
PO Box 74-024
Market Road
Auckland, 1543
Telephone: +64 9 529 0361
Facsimile: +64 9 529 0348
Email: information@professionals.co.nz
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