Complaints and Dispute Resolution

Professionals’ offices and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.  You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz

We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.

Our complaints procedure

1. If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing.

2. If the problem has not been resolved, contact the office and ask to speak to the branch manager or business owner.

3. You can place your feedback in writing using the form provided below and forward this to the office and/or to our National Service Centre for followup.

• Complaints Form (pdf)

Feel free to hand your feedback to any of our staff, to forward it to your local office or to the Professionals National Service Centre (contact details below). We thank you for your communication and taking the time to make contact with us.

Professionals Real Estate Group

National Service Centre
PO Box 74-024
Greenlane

Email us

Real Estate agents Authority

At any time, whether you choose to contact us or not, you can also contact the Real Estate Agents Authority. Details of their complaints process can be found on the Authority Website. 

The Real Estate Agents Authority
c/- PO Box 25-371
Wellington 6146
New Zealand

Phone 0800 for REAA or 0800 367 7322

Information provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2009