What my customers have to say
What Eileen Kinsey had to say
"I faced the huge task of having to sell two family properties, a massive task for me, because of my age, and having both mobility and hearing problems, and limited family support.
I always knew if I sold, I would contact Pauline. I had spoken to Pauline once years ago, when she was selling neighbour's property, and she was one of the few Real Estate Agents who had never constantly phoned or called or checked if I wanted to sell my property, which on many occasions was very annoying. Pauline's advertising over many years, was subtle, useful and helpful.
From the time of our first meeting, Pauline understand what a big task I was facing, and said of the many ways she could help with support and advice, and regularly told me to phone or text or contact if I had any problems or concerns. I appreciated her advice, and could see Pauline is not about selling and getting a commission, but to help people get a successful outcome.. Both my son's and my properties were sold and finalised quickly, within 3 months, but Pauline's assistance lasted till I left the district, and was so grateful for this.
Pauline has successfully accomplished what to me seemed an insurmountable hurdle, always with a smile.
Pauline is so hard working, and I see her as a role model for all Real Estate Agents, and a credit to your company."
What Andrew & Norine have to say
"Pauline West thank you for introducing us to our new home! It was an absolute blessing having you at our side every step of the way! I highly recommend that everyone in the market for a new home makes you their first port of call! They won’t regret it. Thank you so much!"
What Henry Chen & Fang Fang have to say
"We are writing this letter to thank Pauline West from Professionals (Redcoats) for all her hard work and commitment during the purchase of our home.
Pauline was always very kind and dedicated, always keeping us informed of all the activities going on in the whole journey of our house purchase process. She always worked for our benefit. Not only she demonstrated the current selling house but also actively helped us find other similar houses based on information we provided from day one. I still remembered that she brought us to another nice house which also fits our circumstances after she realized that we were driving a long way to have open home. She is very trustworthy and honest to us and make great efforts communicating with the vendor for negotiations and discussions. All these ends up with a positive result for us in the end.
It is no doubt that we will highly recommend Pauline to any of my family member or friend for future house selling and buying. I can definitely assure her professional services as a real estate agent and also friendly personalities as a life time friend."
What Sanja and Vladimir have to say
"Recently, we worked with Pauline on a purchase of our next property. During the process Pauline had shown a very high level of professionalism, a desire to go the extra mile and punctuality.We would recommend Pauline to prospective clients as she makes the whole process so easy.With that in mind we wish Pauline good luck with her future endeavours."
What Jean Wallace has to say
"I would like to recommend Pauline West who acted for me as a Real Estate Salesperson for Professionals, Hutt City Limited. She has acted most professionally in all her dealings with me and my family members, both in her visits prior to my agreeing to her engagement as my salesperson, and during the entire sales process of my previous home in the Belmont Domain. Pauline has been enthusiastic, clear and accurate in her advice and in every way a pleasure to interact with."
What M. Dobson has to say
"Pauline's service & approach to serving is very good."
What Julie and Aaron Muir have to say
"It has been such a pleasure to deal with your agents Diane Cummings and Pauline West.
When we first enquired about selling our home, I left messages on various real estate companies' websites. Diane was the only one who got back to me via the phone. One other company added me to their database and I heard nothing from any other company.
I was very impressed with not only the promptness, professional approach and friendly first meeting, but also the patience shown by Diane when we decided to wait a while before selling. Diane followed up with a rental appraisal which she delivered by hand to our door which was very generous and personal.
When we finally decided to go ahead with selling, Pauline was introduced to us by Diane and they worked very efficiently as a team to sell our house.
We were always kept up to date by Pauline who called regularly to chat about progress etc.
The reports sent to us after each Open Home were so well laid out and answered any questions we had.
The other agents who brought their buyers through the home privately were on the whole polite and flexible.
Having had dealing with Professionals in the past, we were very happy with this transaction and will definitely recommend Diane and Pauline to our friends.
Thank you for being so understanding and empathetic during this process, what a fantastic result we got in the end!!
Best of luck Diane and Pauline"
What Andrea and Nathan Rogers have to say
"Pauline was very friendly and approachable. She answered calls at all times of day and night! She was prepared and offered to do lots of open homes! I recommend Pauline because she was honest with her comments, research and evaluation. She found a marketing plan that worked well and attracted a good number of interested buyers"
What Linda Geel has to say
"You were very patient and went the extra mile. You were friendly, helpful. You were considerate of our needs and we felt you wanted to get us the best deal. I felt safe, I knew you would tell us the truth and guide us in choosing the best house that we could afford. I was very happy with your services and would recommend you to anyone."
What Sally & Martin Malcolm have to say
"Pauline is honest, trustworthy and friendly. She is also both approachable and easy to communicate with. Her friendly personality and ability to be able to relate to us as a family unit was a real benefit to us. We felt Pauline really listened to us and saved us a lot of stress. Her negotiating skills gave us confidence we were dealing with a first class real estate professional. We were kept fully informed throughout our fast purchase of our Avalon home."
What Denise Simpson has to say
"Pauline went the extra mile and helped with arranging things to be done to the property. As I was in Auckland this helped immensely. She was always available when I phoned and was both easy to deal with and listened to me at all times. In the past I had tried giving my property to several different real estate firms and the results were never good. I had a stress free sale this time."
What Chris Fransen has to say
"Pauline had such a personable attitude combined with promptness, keeping me fully informed and she was hard working. She promptly followed up on my queries, listened to me and knew my requirements. The end result was I was spared a lot of stress. She knew about the market and was up to date with local knowledge as well. My new home in Moera was bought at a fair price with Pauline showing good negotiating skills."
What Sophia Zhao has to say
"Pauline was always on time and kept me fully informed with what was happening. She found a marketing plan that worked well for me. Having someone who knew about the local market saved me a lot of stress and I felt confident that I was dealing with a first class real estate professional. Pauline had some great ideas to sell my Kelson property that I had not thought of myself. She was also my agent when I purchased my Central Hutt property"
What Ron Wainwright has to say
"Pauline was entirely honest and friendly. Pauline was always on time, polite and professional and she knew my requirements and kept to them. This meant I was shown homes that suited my requirements. She never pushed me into making decisions and I was fully informed of what was happening. Pauline adhered to the code of the real estate profession. Her time and effort helped my find my new home in Kelson."
What P & A have to say
"Pauline was always very courteous and a pleasure to work with. Her nice manner and professional, prompt attitude was appreciated. She kept us constantly up to date with what was happening and we were happy with the end result. We got a good price for our property in Waterloo considering the state of the market. She gave us valuable advice as to other sales in the Hutt Valley"
What Helen and Simon have to say
"We would just like to thank you for helping us buy our first home. It was a bit of a daunting prospect for us, and you made it all very quick and straight forward without being pushy. Very much appreciated, and thanks for your enthusiasm when we were successful. It was awesome!"
What Christina has to say
"I have been really pleased in all my dealings with Pauline. Pauline has been a really good agent to have as a first time home buyer. She has been patient, helpful and gone above and beyond to ensure that I understood everything and was happy with the way things were going. She was always professional, kind and courteous and was genuinely thrilled for me when I was successful in my purchase. I would definitely recommend Pauline to anyone as a really genuine person to deal with."
What D Simpson & S Stubbings have to say
"I found Pauline West not only professional in her approach to selling Mum’s house but also compassionate and caring. She always put Mum’s best interests first and was constantly pro-active in thinking of ways to increase coverage so that Mum’s house was seen by many. We both were extremely happy with her feedback to us at all times and her zest for getting what we wanted and in the end an outcome that we have all been pleased about. I would not hesitate to recommend Pauline to anyone thinking of buying or selling in the Hutt Valley area."
What D Jacobson has to say
"Pauline has been professional and personable throughout the entire process, assisting us in our search for a property and also facilitating the negotiations between buyer & seller. We met Pauline when looking at a property we had found through Trade Me, while this house was not entirely what we were looking for; Pauline listened to what we were after and happened to have a house that was going to be listed the next day. Pauline arranged for us to visit that property the very next day and was open and honest with us in regards to the property and what the seller was looking for. We ended up purchasing this property and it is to Paulines credit that we were able to find a suitable property based on our needs. I would most definitely work with Pauline again and would recommend her to others due to her friendly, helpful and professional attitude."
What S McMillan & L Stevens have to say
"We have been recommending your services to everyone as you proved to be very approachable and very understanding of the situation we were in. You are highly recommended for making the process simple and we cannot thank you enough for the superb result. We both agreed that we felt an immediate rapport with you and that we knew you were the right person to be selling the house through. You are wonderful with people and we wish you great success selling in 2012."
What PD has to say
"A very big thank you for all your services and hard work with our purchase. You have accommodated and guided us every step of the day . When the situation was tense, you have made alternative back up plans and this contingency actually got us this property. Furthermore, your kind and business like attitude also gave us the encouragement to own this property.
You are the true meaning of the word "The Professionals". From the bottom of your hearts we would like to thank you for all the excellent services provided. Good luck with your career."