Privacy Policy

Your Privacy

We value your trust and are committed to protecting your personal information in line with the Privacy Act 2020. This policy outlines how we collect, use, disclose, and protect your information when you interact with us, including via our website, social media, or open homes. 

By contacting us or using our digital platforms, you agree to this policy. If you do not agree, please call us on 09 529 0361 instead.

Collection of Personal Information
We collect only the personal information necessary for our services, such as:

• Name, date of birth, contact details
• Service or enquiry details, preferences
• Info from your interactions with our platforms (forms, open homes, calls)

We may also collect information from publicly available sources or, with your consent, from third parties (e.g. your lawyer or financial adviser).

How We Collect It
We collect information directly via:

• Phone, video calls, email, forms, or open homes
• Our website, social media, and marketing campaigns

If not obvious, we’ll let you know when information is being collected.

Cookies and Online Data
We use cookies on our website and social media to improve user experience. These may record:

• Pages viewed, navigation activity, IP address
• Device, browser type, location, and referral site

Cookies do not access your device or files. You may adjust your browser settings to manage them.

Use of Personal Information
We use your information to:

• Deliver services and respond to enquiries
• Verify service eligibility
• Provide updates or related offerings
• Meet legal and regulatory obligations

We only use your information for the purpose collected, or where the law allows.

Storage and Protection
Your information is stored securely, either electronically (e.g. cloud or hard drives) or in paper format. We use:

• Access controls, secure facilities, and monitoring
• Staff training and confidentiality obligations
• Secure third-party cloud providers (e.g. Lincode VPS, USA)

We retain information only as long as needed for business or legal reasons, after which it is safely destroyed or anonymised.

Privacy Breaches
If a breach likely to cause serious harm occurs, we will:

• Contain the breach and assess impact
• Notify affected individuals (where possible)
• Notify the Privacy Commissioner
• Take steps to prevent future breaches

Disclosure of Information
We may disclose your information to:

• Service providers (IT, auditing, compliance, debt recovery)
• Regulators or dispute resolution bodies
• Related entities such as PropertySuite

We do not sell your information. Disclosure only occurs with your consent, where required by law, or when permitted under the Privacy Act.

Overseas Disclosure
Your information may be sent overseas (e.g. for storage or processing). We ensure it remains protected through appropriate safeguards. If equivalent protection cannot be assured, we’ll inform you and seek your consent before disclosing.

Third-Party Websites
We are not responsible for the privacy practices of linked third-party websites. We recommend reviewing their privacy policies separately.

Your Rights
You may request to access, correct, or delete your personal information. Contact:
📧 information@professionals.co.nz
📞 09 529 0361

Proof of ID may be required. There’s no fee for corrections or deletions. Reasonable fees may apply for access requests. We’ll respond within a reasonable timeframe. If we refuse your request, we’ll explain why and inform you of your right to complain or request a correction statement.

If You Don’t Provide Information
If you choose not to provide requested information, we may be unable to offer some services. We’re happy to explain the implications if you’re unsure.

Policy Updates
We review this policy regularly. Updates will be published on our website, and significant changes may be communicated directly.

Concerns or Complaints
You can contact us with any concerns or complaints:
📧 information@professionals.co.nz
📞 09 529 0361

We aim to acknowledge complaints within 3 working days and resolve them within 5. If you’re not satisfied, you can contact the Privacy Commissioner:
📞 0800 803 909
📧 enquiries@privacy.org.nz
🌐 www.privacy.org.nz