Complaints and dispute resolution 

All Professionals offices and agents are licensed under the Real Estate Agents Act 2008 and operate under the REAA Code of Professional Conduct and Client Care.

We take pride in our reputation and value the trust and goodwill we have from both buyers and sellers. We will not tolerate unprofessional behaviour from any of our agents or staff.

We welcome your feedback. Whether offering comments or suggestions on how we can improve our service, or expressing satisfaction or dissatisfaction with any part of the buying or selling process with us - we want to hear from you. 

We want you to be completely satisfied with the service you receive. If for any reason you are not, please let us know immediately and allow us the opportunity to put things right.

If you prefer you can make a complaint to the Real Estate Authority in the first instance otherwise make a complaint to the Real Estate Authority at any time.

Early Resolution Team
Real Estate Authority
PO Box 25 371, Wellington 6140

Phone   0800 367 7322

Our complaints procedure

If you have a complaint, we encourage you to first discuss the issue with the agent or staff member you have been dealing with. 

If that is not successful, follow the next procedure.

If this does not resolve the issue, please contact the office and ask to speak to the branch manager or business owner.  You can also submit feedback in writing using this form. Send this to your Professionals office and/or to our National Service Centre at the following address:

Professionals Real Estate Group
National Service Centre
PO Box 74-024
Auckland 1546
Phone: (09) 529 0361
Fax: (09) 529 0348

Our complaints procedure follows the guidelines provided in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.

For more information, contact us at the Professionals National Service Centre.