Your rights

The Real Estate Authority (REA) is the independent Government agency that regulates the New Zealand real estate industry. The REA promotes high standards of service and professionalism in the real estate industry, provides information for buyers and sellers, and deals with complaints about agent behaviour. At any time (whether you choose to contact us or not) you can contact the Real Estate Authority.

Details of their complaints process can be found on their website. Or call 0800 367 7322 or write to the address below:

The Real Estate Authority
c/- PO Box 25-371
Wellington 6146
New Zealand

REA Code of Conduct

The REA Code of Conduct sets standards for the New Zealand real estate industry. For the most up to date version of the Code of Conduct, or to find out if any changes apply please visit the REA website:

Click here to download a copy of the Code of Conduct 2012.

All information provided is in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2008.

For more information, contact us at the Professionals National Service Centre.