All maintenance requests must be submitted through the Tenant Portal 'Tapi' chat box above.

Simply click on the box, and our AI assistant will walk you through the steps to log your request with as much detail as possible.

For urgent issues (such as loss of power, flooding, or no hot water), call our office, or your property manager immediately.

Urgent maintenance includes issues that affect safety, security, or essential services, such as:

• No power, water, or hot water
• Gas leaks
• Flooding or serious water leaks
• Intentionally broken locks or serious security issues
• Emergency services

Rent is due in advance as stated in your tenancy agreement.

Payments must be made by the method provided at the start of your tenancy.

If you are unsure of your balance or payment details, please contact your property manager.

Tenants are responsible for keeping the property reasonably clean and reporting issues promptly. This includes things such as:

• Replacing light bulbs
• Changing smoke alarm batteries (if accessible)
• Keeping the lawns tidy (if stated in your agreement)
• Avoiding damage to the property

If you are unsure, check your tenancy agreement or contact your property manager.

If you lose your keys, contact our office during business hours.

If the loss creates a security risk, you may need to arrange a locksmith at your cost.

After-hours callouts are the tenant’s responsibility unless the issue was not caused by the tenant.